Andrés
Systems Administrator
About Me
I'm a Systems Administrator specialized in Ivanti EPM and Veeam, experienced in handling sensitive data.
I am passionate about process automation and self-hosting.
Professional Experience
SYSTEMS ADMINISTRATOR · LAUDE · Full-time
- Currently working here.
SYSTEMS ADMINISTRATOR · COS GLOBAL SERVICES · Full-time
- Windows Server updates.
- Ivanti EPM:
- Maintenance and creation of provisioning templates.
- Mass software deployment.
- Platform troubleshooting and error resolution.
- Veeam Backup & Replication (VBR):
- Daily monitoring of Backups (Quantum DXi).
- Configuration of backup policies.
- Maintenance and configuration review.
- Microsoft Power Platform: Creation of PowerApps and automation with PowerAutomate.
- Development of a Copilot AI with Microsoft Copilot Studio for HelpDesk support.
HELPDESK L2 / L1 · CGI · Full-time
- Helpdesk L2 (7 months):
- Resolution of incidents escalated from L1.
- Support and coordination of L1 technicians.
- Creation of technical documentation and guides.
- System imaging and deployment.
- Helpdesk L1 (3 months):
- Receiving, logging, and resolving/escalating incidents.
- Software used:
- Ivanti, IBM Lotus Notes, IBM ControlDesk, Team Viewer, QuickAssist, DameWare, Active Directory, LDAP.
PROFESSIONAL INTERNSHIP · APPAREO.PL · Full-time
- Installation and management of MikroTik routers.
- Assembly of enterprise UPSs and hard drive diagnostics.
- Software used:
- WinBox, GData Administrator, Active Directory.
PROFESSIONAL INTERNSHIP · NOVÉ TECHNOLÓGIE A SLUŽBY S.R.O. · Full-time
- Installation of VMware and management of a Lenovo ThinkSystem SR650 server.
- Configuration of a Fujitsu NAS and bypassing TPM for Windows 11.
- Software used:
- VMware, XClarity BMC, IBM Lotus Notes, ESET Protect, Active Directory.
Education
VET in Microcomputer Systems and Networks
CIFP Juan de colonia, 2020 - 2022
Licenses & Certifications
- Google IT Support
Languages
- Spanish: Native
- English: Full Professional Proficiency