Andrés

IT Consultant, Systems Administrator & Support Technician

About Me

Systems Administrator focused on creating and optimizing infrastructures through the deployment/configuration of solutions and workflow automation, transforming support, management, and daily operations.

Additionally, I manage a local home infrastructure based on a 3-node Proxmox cluster, which I use as a lab environment and to offer various services to my family and friends.

• User Support: Software and hardware incident resolution (remote and on-site) for standard and VIP users meeting SLAs, ticket management (experience using IBM ControlDesk, ServiceNow, and Zammad), system imaging and device provisioning, technical documentation and user guides.
• Infrastructure & Virtualization: Proxmox VE, VMware, Portainer, Windows Server, Microsoft Entra ID, Exchange, SharePoint, Teams.
• Endpoint Management & Security: Ivanti EPM, SuperOps RMM, Emsisoft EDR, device and server hardening according to ISO 27001 and ENS, NetBird VPN, hardened remote access.
• Backup & Business Continuity: Veeam Backup & Replication (VBR).
• Automation & Data: Microsoft Power Platform (PowerApps, PowerAutomate), Windmill.dev (PowerAutomate/n8n alternative), Copilot Studio, Apache Superset (running with ETL scripts).

IT Consultant & Systems Administrator | Infrastructure, Virtualization, AI & Automation · LAUDE

Nov 2024 - Present · Madrid, Spain

• Company: Laude Technology | Systems Administrator
  • Device Provisioning: Design and deployment of a standardized and hardened device provisioning system for computers, mobile phones, and tablets (ISO 27001 and ENS), minimizing labor hours and integrating corporate RMM, MDM, and EDR.
  • Data Management & Business Intelligence (BI): Design and implementation of an ETL system for data generated by corporate applications, integrated with Apache Superset. Optimization of purchasing, patch tracking, IT inventory reconciliation (RMM vs ITAM), and cost control.
  • Infrastructure: Responsible for the Proxmox VE hypervisor and migration to a high-availability model. Deployment from scratch of a hardened clientless remote access, VPN, MDM, Apache Superset, and Windmill.dev. Complete administration of Entra ID, Exchange, SharePoint, and Teams.
  • Automation: AI-driven flows for ticket resolution (ITSM), preventive maintenance, and daily operations.
• Client: Forvia | IT Consultant & Ivanti Specialist
  • Execution of IT modernization and integration projects between group companies in an international environment.
  • Control, reconciliation, and continuous optimization of the IT asset inventory.
  • Execution of Windows 11 migration, transition between Active Directories (AD), and modernization of telephony to Microsoft Teams.
  • Ivanti EPM operations technician for endpoints: software management and provisioning.
  • IT inventory management and object administration in Active Directory.
  • Resolution of high-priority and VIP incidents. Creation of documentation.

Systems Administrator | Endpoint Management, Backups & AI · COS GLOBAL SERVICES

Oct 2023 - Oct 2024 · Madrid, Spain

• Client: Línea Directa Aseguradora | Systems Administrator
  • Veeam Backup & Replication (VBR): Management of the backup lifecycle (Quantum DXi). Redesign of strategy and deployment of critical policies for Executive Management (C-Suite). Major platform upgrade and incident resolution.
  • Endpoint Management (Ivanti EPM): Maintenance and creation of provisioning templates. Mass installation and software updates. Platform-level error resolution.
  • AI & Automation: Creation of PowerApps, automation via PowerAutomate, and development of an AI Copilot (Microsoft Copilot Studio) for the HelpDesk team.

Helpdesk L2 Technician | Advanced Support & IT Coordination · CGI

Feb 2023 - Oct 2023 · Madrid, Spain · Hybrid

• Client: Línea Directa Aseguradora | Support Technician
  • Level 2 (7 months): Resolution of escalated incidents, support, and operational coordination of L1 technicians. Creation of infrastructure documentation. System imaging, AD administration, management of priority and VIP incidents.
  • Level 1 (3 months): Receiving, logging, and resolving/escalating incidents remotely and/or on-site.

IT Technician Intern · APPAREO.PL

Nov 2022 - Jan 2023 · Poland

• Networking & Hardware: Installation and management of MikroTik routers. Assembly of enterprise UPSs and hard drive diagnostics.
• Administration: Use of management tools such as WinBox, GData Administrator, and Active Directory.

IT Technician Intern · NOVÉ TECHNOLÓGIE A SLUŽBY S.R.O.

Apr 2022 - Jun 2022 · Slovakia

• Virtualization & Servers: Installation of VMware (Type 1) and management of a Lenovo ThinkSystem SR650 server.
• Systems & Storage: Configuration of a Fujitsu NAS and TPM bypass for Windows 11. Use of XClarity BMC and ESET Protect.

• Professional Certification in IT Support · Google IT Support
• VET in Microcomputer Systems and Networks · CIFP Juan de Colonia (2020 - 2022)

• Spanish: Native
• English: Full Professional Proficiency